Applications Consultant at Value Logistics


Applications Consultant at Value Logistics

  • Permanent Intermediate position
  • Elandsfontein, Gauteng
  • Undisclosed basic salary
  • Job 2361541

About the Position

Provide second level support on applications utilised by Value user base. Maintenance, enhancements and consultation of business applications.

Key Responsibilities and Duties:

  • Provide second level support as escalated by the Service Desk.
  • Investigate and resolve user problems.
  • Identify and implement improved methods of rendering support.
  • Provide standby support on critical issues only.
  • Liaise with other members of the IT department when troubleshooting problems.
  • Investigate and analyse business needs and provide solutions.
  • Investigate, recommend and install new applications.
  • Maintain confidentiality with regards to the information being processed, stored or accessed.
  • Document and escalate programming problems.
  • Handle project tasks.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Understand, enforce and adhere to company and departmental standards.
  • Ensure that all calls are logged on the call logging system.
  • Arrange for external technical support where problems cannot be resolved in house.
  • Analyse user project proposals to include identifying potential problem areas and recommend optimum approaches for project path.
  • Participate in the development, implementation, installation, and testing of applications software.
  • Participate in the development of training materials and assist in conducting training and workshops in parallel processing.
  • Assist external customers with support requirements.
  • Monitor and manage applications, check applications, manage error logs.
  • Identify and fix recurring server issues together with infrastructure.
  • Identify and implement alerts where necessary, action alerts.
  • Incident management, calls resolved timeously, no repeat calls.
  • Continuous improvement, user training of new solutions, proactive measures, site visits
  • Specialist focus area, training within the department and of new solutions, testing of new solutions, knowledge retention, knowledge transfer within the department and knowledge of different interfaces and business units.
  • Maintain professional conduct.
  • Assist in relevant operations/operational functions as required.
  • Ensure dress code is in accordance with company Standard Operating Procedures.
  • Maintain housekeeping standards on a daily basis.
  • Ensure standards of Health and Safety are maintained.

Minimum Requirements:

  • Matric.
  • Good technical background of hardware and software.
  • Experience in an IT environment for a minimum of 5 years.
  • Experience with system solution design, documentation and training.
  • Formal SQL server qualification.
  • Experience with custom integrations.
  • Experience of using call logging software.
  • Technical support.
  • WMS Experience.
  • TMS Experience.

SKILLS REQUIRED:
Can utilise applicable hardware and software e.g. Freightware, ISAStore, Oracle and SQL within the organisation.

PERSONAL ATTRIBUTES:

  • Innovation.
  • Team Player.
  • Attention to detail.
  • Sense of urgency.
  • Committed.

KNOWLEDGE:

  • Basic knowledge of Visual Studio.
  • Basic Oracle knowledge is advantageous.
  • Basic logistics knowledge is advantageous.
  • Knowledge of application that has been assigned.

Desired Skills

  • 2nd Level Support
  • Technical Support
  • Call Logging Software
  • Custom Integrations
  • WMS
  • TMS

Desired Work Experience

  • 5 to 10 years Road Freight

Desired Qualification Accreditation

  • Grade 12 / Matric

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