Leading car rental company Europcar has an opportunity available for a Customer Service Agent in our car park/terminations area at the O.R. Tambo Intl Airport branch. The Customer Service Agent in the car park/terminations area essentially assists customers to locate their rental vehicle in the car park and orientate them to the features of the vehicle; and also quality checks vehicles on terminations, taking newly identified damages up with customers prior to them departing the branch.
This is a role that is not for the faint-hearted: Patiently and diplomatically engaging customers on procedures regarding newly identified loss/damages to vehicles on return, to name a few of the challenges.
At the same time it is an immensely rewarding role – to see a customer leave happy knowing you’ve gone the extra mile will make all those tough situations seem worth it. Equal measures of resilience and passion for customer service and quality are necessary.
Please apply if you are someone derives satisfaction from being of service, can cope well under significant pressure and face the outdoor elements, and have the ability to be consistent in terms of quality assurance. If you are looking for an environment which offers an opportunity to build a career in a challenging, fast-paced, and dynamic environment, this is the perfect opportunity for you.