Discovery | Commercial Claims Consultant – Talent Pool (35507)

Discovery | Commercial Claims Consultant – Talent Pool (35507)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works.

At Discovery Insure, we offer comprehensive car and home insurance with no excess on theft, hail, hijacking and malicious damage. With our driver behavior program, Vitalitydrive, clients get great rewards and benefits for driving well.

Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people.

Key Purpose

Administer and validate claims and assist with queries and payments for Commercial Lines insurance.

Areas of responsibility may include but are not limited to

Register, administer and validate claims within a predetermined turnaround time (TAT )
Resolve written and/or telephonic queries from brokers, clients, franchisees, and providers
Build and maintain relationships with brokers, franchises and providers
Process payments to brokers, clients and providers within the predetermined turnaround time (TAT)
Provide feedback to relevant stakeholders regarding claims and queries
Submit daily, weekly and monthly reports to management, franchises, and brokers


Telephone Etiquette – Advanced
Conflict Handling – Advanced
Communication Skills (verbal and written) – Advanced
Time Management – Advanced
Administrative skills – Advanced
Microsoft Office (Intermediate)
Good interpersonal skills (Advanced)


Short term insurance (Intermediate)
Technical short term product knowledge across all insurance lines (Advanced) with a focus on Commercial product

Education and Experience


Matric Essential
FAIS – Minimum credits as required (Personal Lines and Commercial) Essential
RE 5 (Representative) Essential
Short term insurance qualification (IISA designation) (Advantageous)
Legal qualification (preferred)

Minimum Experience:

3 Years Commercial Claims experience in Commercial Short Term Insurance
At least 5 – 7 years Commercial Short Term Insurance experience (Essential)
3 Years Specialized Liability Claims experience (Broadform) (Essential)


The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.