Capitec Bank: Learnerships for 2020
Company: Capitec Bank
Job title: Contact Centre Agent
Location: Johannesburg
Closing Date: Not Specified
Job Description
Purpose Statement
To provide effective service to branches by responding to and answering operational queries.
Experience
Minimum:
- 6 – 12 months contact centre
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- n/a
Knowledge
Minimum:
- Call centre processes and procedures
- Customer care and service protocols
- Basic IT knowledge
Ideal:
- Capitec Bank systems
Skills
- Communications Skills
- Problem solving skills
- Telephonic / Call skills
- Attention to Detail
Competencies
- Achieving Personal Work Goals and Objectives
- Delivering Results and Meeting Customer Expectations
- Working with People
Additional Information
- Ability and willingness to work in an open plan environment
- Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
- Willing to work additional hours on occasion upon request
- Clear criminal and credit record
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