About the Position
Capitec is seeking dynamic, ambitious individuals with a passion for client services within a collections environment. As a Collections Agent you will gain the opportunity to engage telephonically with existing Capitec clients; to assist, consult and negotiate repayments on their loan accounts. The main objective being to maximise client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also by educating our clients on the importance of credit welfare.
1 – 2 years’ collections experience
Call centre experience
1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Call centre processes and procedures
Customer care and service protocol
Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge
Achieving Personal Work Goals and Objectives
Working with People
Delivering Results and Meeting Customer Expectations
A valid driver’s licence is preferred
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