Netcare: Learnerships/Vacancies for 2020
Company: Netcare Primary Care Division
Job title: Customer Care Consultant
Location: Medicross Randburg
Closing date: 27 August 2020
Job Description
The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient
files and the casualty patient waiting area
Key Responsibilities
- Telephone Etiquette
- Attend to patients / customers / visitors both telephonically and in person in a professional manner
- Screening telephone calls or transferring them to other members of staff
- Handling of basic enquiries and taking messages for staff
- Patient Admissions
- Assist patients to accurately complete appropriate forms and documents for the required information
- Capture and record patient medical and personal information on the system in timeously, focusing on patient
and visitors’ needs - Handling of emergencies
- Refer patients to nursing station immediately
- Assist in transporting the patient to the nursing station if necessary
- Ensure that the patient is handed over to a nurse or practitioner
- Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
- General tasks
- Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
- Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete
Requirements
- Grade 12 or equivalent NQF level 4 qualification
- 2 years’ experience in frontline reception in a clinic/hospital environment
- SAP experience
- ME + experience
- Computer literate
- Knowledge of medical aid
Skills
- Coaching others
- Leading and managing change
- Performance development
- Taking action
- Decision making
- Managing self
- Customer focus and service delivery
- Adapting and responding to change
- Continuous improvement
- Personal work ethic
- Building relationships
- Communication
- Teamwork
How to Apply
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
[email protected]
DOWNLOAD APPLICATION FORM
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