Capitec Bank | Client Care (Temporary Fixed Term Contract)-Pipeline 2021


Capitec Bank | Client Care (Temporary Fixed Term Contract)-Pipeline 2021

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

To be part of the journey of becoming the best retail bank in the world, follow the steps below:

 

1. Click here to see what the job is about and complete a short assessment

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
  • Able to work a minimum of 90 hours any time of the month inclusive of weekends and public holidays on a shift basis
  • Temporary fixed term contract for 6 months

Experience

Minimum:

  • 1 – 2 years inbound contact center
  • Customer service experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Knowledge

Minimum:

  • Call center processes and procedures
  • Customer care and service protocol

Skills

  • Communications Skills
  • Problem-solving skills
  • Telephonic / Call skills
  • Attention to Detail

Competencies

  • Delivering Results and Meeting Customer Expectations
  • Working with People
  • Adapting and Responding to Change
  • Deciding and Initiating Action
  • Following Instructions and Procedures

Additional Information

  • Ability and willingness to work in an open-plan environment
  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record
  • Willing to work additional hours on occasion upon request

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.