Admin Clerk – Transpharm
Job Title: Admin Clerk
Location: Cape Town, Western Cape
Purpose of the job: To provide support to the Telesales Team in terms of retrieving and processing online orders placed and maintaining general office administration. This will include maintaining the Telesales mailbox by communicating with clients and colleagues, coordinating sales-related activities to fulfil client expectations and queries.
- Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
- Receive and deal with incoming correspondence and escalate to appropriate parties when necessary.
- Deal with complaints timeously and escalate to higher management if needed.
- Log all returns on the CRM system.
- Investigate complaints and gathering of information with regards to complaints/queries
- The ability to calmly and efficiently help disgruntled customers.
- Builds rapport with customers to ensure they receive excellent service.
- Uses computer database to retrieve necessary customer information, inventory information, and purchase order status.
- Provides pricing, delivery, and other order information to customers.
- Maintains files of active orders and updates with changes to customer accounts or orders.
- Performs other related duties, as assigned.
- Grade 12 (Matric) qualification
- Administration experience- essential
- Retail customer service experience – desirable
Knowledge and Skills
- Administrative processes and procedures
- Proficient computer skills and ability to learn database and ordering systems
- Switchboard experience – desirable