Location Netcare Kroon Hospital
Reporting structure Reception Manager
The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the hospital. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders.
KEY WORK OUTPUT AND ACCOUNTABILITIES
Admitting patients into the Hospital which includes Pre-Admissions
Accurate recording of patient information into the system
Validation of the information received in the admission of the patient
With the assistance of the various admission systems or web applications, engage with patients on medical aid
rules, benefits, and co-payments to ensure that the business financial risk is adequately managed
Obtain and appropriately store all the necessary documentation
If required ensure all payments or letters of guarantee are received prior to admission
Obtain and follow up on authorisations required for patient admission
Obtain signatures on the relevant documentation / Terms and Conditions explained
Maintain patient confidentiality at all times and adhere to governance processes pertaining to patient dignity
Management of the petty cash float
Attending to general inquiries and assisting in the resolution thereof in a professional manner
Directing visitors, patients and external stakeholders as and when required
Assist with any ad hoc duties assigned by Management
Operating of the Switchboard, where necessary
Maintain and sustain effective working relationships with all internal and external stakeholders
Grade 12 or equivalent NQF Level 4 Qualification.
2-3 years’ experience
Previous experience in a hospital environment
SAP ISH Experience is advantageous
Exceptional Interpersonal communication skills
Knowledge of medical aid scale of benefits is preferred
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Please note that reference checks for internal applicants will be conducted with the current and past Netcare
direct line managers of the applicant and the relevant Netcare HR Managers. Employees are therefore
encouraged to discuss internal job applications with their direct line manager to ensure that the line manager
is aware of the application.
The terms and conditions of employment relating to the function which you have applied for will be based on
those that exist in the Division within which you will be employed.
In the event of a candidate having any disability that may impair the individual’s ability to perform the job
function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation
can be made.
By applying for this position and providing us with your CV and other personal information, you are consenting
to the information being used for the specific purpose for which it was provided, which is recruitment purposes
and possible appointment purposes (should you be successful). Please note that your information will be
processed for recruitment purposes only or for such purposes relating to assessing the establishment of an
employment relationship with yourself, and this will be done in accordance with the applicable data protection
and privacy legislation. We confirm that such information will not be used for any other purpose without
obtaining your prior consent.
If your application is not successful, we retain your CV and other information provided on our electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner