Netcare: Paramedic Learnership for 2022/2023
Role profile
Role title Advanced Life Support Practitioner (ALS)
Division Netcare 911
Location Netcare Moot Hopsital
Reporting structure Operations Manager
Role summary
Provide quality patient care aligned to the scope of practice. Represent Netcare 911 as a true brand
ambassador by upholding the Netcare values of care, dignity, truth, participation and compassion.
Promote improved operational performance and patient experience through quality delivery of services
and patient interaction, by subscribing to the highest level of integrity and professionalism. Engage
relevant stakeholders to ensure that operational efficiencies and on scene management is coordinated to
improve patient outcomes.
Key work output and accountabilities
Patient assessment, management and customer care
Ongoing Customer satisfaction
Accurate administration and record keeping
Quality assurance to maintain work standards and integrity of data reporting
Effective control of vehicle and equipment
Compliance to Health and Safety Regulations
Adherence to HPCSA protocols & CPD Compliance
Compliance with company policies and standard operating procedures
Stakeholder management
Operational coordination of Netcare 911 Resources on scenes
Coaching and mentoring of Operational EMS employees
Assist with medication ordering, management and security of medication movement.
Self- Management and development
Managing work: Managing ones time and resources to ensure that work is completed efficiently.
Building Customer Loyalty: Effectively meeting customer needs, building productive customer
relationships, taking responsibility for customer satisfaction and loyalty.
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work
environment.
Quality Orientation: Originating action to improve existing work processes and conditions for improved
quality of outputs.
Work Standards: Setting high standards of performance for self and others, self-imposing standards of
excellence.
Skills profile
Education
Grade 12 / Matric
Current registration with the Professional Board of Emergency Care at the Health Professions Council of
South Africa (HPCSA) as a Paramedic (CCA/Dip EMC/N.Dip/BEMC)
Must have a valid PDRP for passengers and a valid Code 10 Drivers License.
Work experience
>1 Years post-graduate patient care experience in an operational environment would be beneficial
Knowledge
Good general knowledge and understanding of legislation pertaining to the specific business environment
of Netcare 911.
Non Managerial/ Specialist Skills
Coaching Others* The capacity to recognise development areas in others and support them
to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a
team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and
taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time
frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and
Delivery external customers.
- Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a
relationship
Adapting and Responding to Capable of supporting and advocating change initiatives and managing
Change own reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Values and behaviours
Netcare values At Netcare, our core value is care. We care about the dignity of our
patients and all members of the Netcare family. We care about the
participation of our people and our partners in everything we do. We
care about truth in all our actions. We are passionate about quality care
and professional excellence.
Care – The basis of our business. The professional, ethical patient
care and services we offer at every level of the organization.
Truth – The crucial element in building relationships that work.
Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals.
A commitment to care with the qualities of respect and
understanding.
Compassion – We engage everyone with empathy and respond with
acts of compassion in all interactions with our patients and their
families.
Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to
communicate.
The Netcare way Netcare is committed to providing quality care. Our basic service
standard holds us accountable for the below seven behaviours, which
you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well-groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always engage to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist.
Application processNetcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected]
Please note:
Please note that reference checks for internal applicants will be conducted with the applicant’s current
and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees
are encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
The terms and conditions of employment relating to the function you have applied for will be based on
those in the Division within which you will be employed.
If a candidate has any disability that may impair the individual’s ability to perform the job function, the
candidate must kindly inform the employer so that an assessment for reasonable accommodation can
be made.
By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that
your information will be processed for recruitment purposes only or for such purposes relating to
assessing the establishment of an employment relationship with yourself, and this will be done in
accordance with the applicable data protection and privacy legislation. We confirm that such
information will not be used for any other purpose without obtaining your prior consent.
If your application is not successful, we retain your CV and other information provided on our
electronic system. If you object to your information being used in accordance with the aforementioned
clauses, please indicate your objection, and we will immediately securely destroy your personal
information.
