Bryte Insurance Company Travel Call Centre Inbound Agent
Bryte Insurance Company Travel Call Centre Inbound Agent
Description:
Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.
Key Tasks & Accountabilities:
- Service customers both telephonically and via e-mail
- Handle customer enquiries regarding Travel Insurance
- Manage and proactively resolve customer complaints (1st call resolution)
- Sell customers “top up” travel insurance where applicable
- Promote excellent customer service
- Research required information using available resources
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Identify and escalate priority issues
- For claim enquiries – route calls to the appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Adherence to outlined call flow processes.
Minimum Requirements:
- Matric
- Must be FAIS Compliant and have completed the RE (Regulatory Exam) for Representatives as required per legislation
- Experience in an inbound call centre Team
- Experience in a sales and service-related role
- Proficient in relevant computer applications (Excel, Word)
- Required language proficiency – English and Afrikaans preferably
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Ability to capture information accurately and efficiently
Key Competencies:
- Achieve monthly, weekly and daily targets
- Listening skills
- Verbal and written communication skills
- Resilience
- Teamwork
- Strong sales ability
- Problem analysis and problem-solving
- Strong Interpersonal skills
- Relationship Building
- Customer Centric
- Negotiation skills
- Organising skills
- Attention to detail
- Self-managed and motivated
- Outgoing & positive
- Drive & productivity
- Decision Making
- Problem analysis and problem-solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Stress tolerance
How to apply:
Working hours:
Monday to Thursday – 08:00 to 16:00 or 08:00 to 17:00 or 09:00 to 18:00
Friday – 08:00 to 16:00 or 08:00 to 17:00
Saturday – 08:00 to 13:00
Closing date: 8 November 2023
