Flash Foreign Language Call Centre Agent

Flash Foreign Language Call Centre Agent



Minimum Requirements:

  • Matric
  • Must be bilingual with fluency in Amharic and English  
  • Fluency in Foreign Languages i.e. Somalian, Bangladesh and Pakistan will be an advantage
  • 6 months of Call Centre Experience will be an advantage
  • Must be computer literate



  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Effectively deal with job stress, angry callers, and upset customers
  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Answer calls professionally
  • Respond to customer inquiries
  • Enter customer information and update
  • Process Orders accurately
  • Identify and escalate priority issues
  • Sell to Customers
  • Route calls to appropriate resources
  • Follow up customer calls where necessary
  • Complete attendance registers
  • Meets commitments to customers
  • Other duties as assigned by management



  • Be able to listen to the customer’s query and respond adequately
  • Perfect telephone etiquette
  • Able to handle irate customers
  • Able to multitask


How to apply:

Click Here To Apply