ACSA: Airport Learnership Programme 2020

An exciting vacancy exists at Cape Town International Airport for an experienced Passenger Information Agent within the Airport Management division.

Key Performance Outputs

The successful candidate will be reporting to the Supervisor Passenger Services and be responsible for the following:

• Proactively identify, resolve and escalate customer’s needs as and when required

• Announce flight information

• Participate in customer care projects and initiatives as and when required

• Provide support to relevant stakeholders to ensure achievement of objectives

• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals

• Capture information for trending purposes

• Identify and escalate any system related errors.

• Escalate repeated operational non-compliance

Technical Skills and Experience

The following skills and experience will be required

• The successful candidate must have a valid Matric (Grade 12) qualification or equivalent prior learning and experience, based on the job requirements, within the position.

• Proficiency and knowledge of Microsoft Office packages.

• A minimum of 1 to 3 year’s airport operation related experience would serve as an

Competencies

The ideal candidate will be an individual who   consistently achieves results, meets goals and targets. Clearly explaining a point of view and its reasoning as well as tactful communication in a non-confrontational and polite manner is also required.  It is essential that the incumbent is able to recognize, handle and resolve conflict promptly.

Positions will be filled in line with ACSA’s values and Employment Equity policy and plan.  Preference will be given to members of designated groups that are under-represented and will also be advertised externally.