Capitec Bank | Client Care (Temporary Fixed Term Contract)-Pipeline 2021
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Capitec Bank | Client Care (Temporary Fixed Term Contract)-Pipeline 2021
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
To be part of the journey of becoming the best retail bank in the world, follow the steps below:
1. Click here to see what the job is about and complete a short assessment
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
- To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
- Able to work a minimum of 90 hours any time of the month inclusive of weekends and public holidays on a shift basis
- Temporary fixed term contract for 6 months
Experience
Minimum:
- 1 – 2 years inbound contact center
- Customer service experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Knowledge
Minimum:
- Call center processes and procedures
- Customer care and service protocol
Skills
- Communications Skills
- Problem-solving skills
- Telephonic / Call skills
- Attention to Detail
Competencies
- Delivering Results and Meeting Customer Expectations
- Working with People
- Adapting and Responding to Change
- Deciding and Initiating Action
- Following Instructions and Procedures
Additional Information
- Ability and willingness to work in an open-plan environment
- A valid driver’s license and own vehicle is preferred
- Clear criminal and credit record
- Willing to work additional hours on occasion upon request
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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