Capitec Bank: Learnerships 2020/2021
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Description
Purpose Statement
Capitec is seeking dynamic, ambitious individuals with a passion for client services within a collections environment. As a Collections Agent you will gain the opportunity to engage telephonically with existing Capitec clients; to assist, consult and negotiate repayments on their loan accounts. The main objective being to maximise client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also by educating our clients on the importance of credit welfare.
Experience
Minimum:
1 – 2 years’ collections experience
Call centre experience
Ideal:
1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
Call centre processes and procedures
Customer care and service protocol
Ideal:
Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge
Skills
Communications Skills
Competencies
Achieving Personal Work Goals and Objectives
Working with People
Delivering Results and Meeting Customer Expectations
Additional Information
A valid driver’s licence is preferred
VISIT APPLICATION LINK
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