Clicks: Learnerships Applications 2021

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Company: Click Group
Job Title: Contact Centre Learnership
Location: Western Cape, South Africa
Closing Date: 23 September 2020

Job Description

This is a 12-month Learnership contract and the successful candidate will be enrolled in an NQF2 Contact Centre Learnership Program

Job Objective

• Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
• Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
• Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
• Assist customers with Clicks online and Clicks App related queries
• Assist customers’ with Clinic Bookings
• Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
• To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns
• Completing daily productivity reports in excel for any outbound work done.

Requirements

• Grade 12 / Matric or equivalent
• Typing speed of 20 wpm
• Computer literate (Proficient in MS Outlook, Word, and Excel at beginner level)
• Mathematical literacy (Required for ClubCard points calculations)
• Must be able to speak clearly and communicate in English

Competencies

• Relating and Networking
• Following instructions and procedures
• Working with people
• Learning and researching
• Delivering results and meeting customer expectations
• Adhering to principles and values

How to Apply

Download Application Form

Click Here for the Clicks Contact Centre Learnership Programme 2021

                       Apply For Clicks Vacancies 

Closing date: 23 September 2020

The post Clicks: Learnerships Applications 2021 appeared first on Online Jobs.

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