Customer Experience Agent (Inbound) needed urgently: APPLY HERE


Customer Experience Agent( Inbound) needed urgently: APPLY HERE

Job details

Job Type

Full Job Description

Position summary
Industry: Telecommunication Services

Job category: IT and Telecommunications
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes

About our company


Tracker requires the services of a customer experience Agent in the Customer Service department based at Tracker Head Office in Johannesburg.

Job description

The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Customers according to the relevant SOP and company standards.
Contribute towards maintaining a departmental Service Level and Abandonment Rate according to the company standards.
Accurate capturing of data and updating of customer information while speaking with the customer.
Ensure that Customer Service standards are maintained in a highly pressurized environment.
Meet targets as per Key Performance Agreement.
Follow up on customers’ outstanding queries.
Accurate record keeping of statistics as per stipulated guidelines.
Effective utilization of the post call service rating system
Ability to interpret the financial system and assist customers with basic financial and legal queries.
Post installation testing and unit related investigations.
First line technical support for Tracker units.
Adherence to schedule as determined by Workforce Management.
Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service department.

Minimum requirements

3-4 years working experience.
Minimum of one year working experience in a Customer Service Inbound environment which includes dealing with a variety of queries and complaints.
Tertiary qualification will be an advantage.
Technical, Financial and Credit Control background would be an advantage.
A passion for customer service and a professional attitude at all times.
Knowledge of Tracker products and systems would be an advantage.
The ability to cope with a constant changing and pressurised environment.
The ability to work in an environment where multi-skilling is required.
The incumbent should have excellent interpersonal skills and the ability to pay attention to details.

Benefits: Medical aid, Provident fund

Please note, if you are not contacted within 4 weeks consider your application unsuccessful

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