Discovery Insure | Commercial Claims Consultant (25183)

Key Purpose

Administer and validate claims and assist with queries and payments for commercial lines insurance.

Areas of responsibility may include but not limited to

Register, administer and validate claims within a predetermined turnaround time (TAT)

Resolve written and/or telephonic queries from brokers, clients, franchises and providers

Build and maintain relationships with brokers, franchises and providers

Process payments to brokers, clients and providers within predetermined turnaround time (TAT)

Provide feedback to relevant stakeholders regarding claims and queries

Submit daily, weekly and monthly reports to management, franchises and brokers

Skills

Telephone Etiquette – Advanced

Conflict Handling – Advanced

Communication Skills (verbal and written) – Advanced

Time Management – Advanced

Administrative skills – Advanced

Personal Attributes
Deciding and initiating action

Persuading and influencing

Writing and reporting

Analysing

Planning and organizing

Delivering results and meeting customer expectations

Following instructions and procedures

Coping with pressure and setbacks

Education

Matric Essential

FAIS – Minimum credits as required (Personal Lines and Commercial) Essential

RE 5 (Representative) Essential

Experience

5 Years Commercial Claims experience in Commercial Short Term Insurance

3 Years Specialized Liability Claims experience (Broadform) (Essential)

Legal qualification (preferred)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.