Flysafair Airport Customer Services Agent Vacancies


Safair Operations, operating as Flysafair, has a vacancy for a Customer Service Agent at our O.R TamboInternational Airport.
The successful applicant will report to the Airport Manager.


  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
  • Manage flight delays and or cancellations;
  • Handle and safeguard of confidential information.


  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • No criminal or credit record;
  • Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
  • Own transport would be an advantage;
  • Valid Covid-19 vaccination card


  • Punctual
  • Excellent understanding of delivering great customer service;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate time keeping;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal hours including additional shifts,
  • Remains focused in order to handle objections;
  • Customer focused and service orientated.


  • Suitable qualified candidates are invited to complete the prescribed form, available on our website:
  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right
  • Not to proceed with this vacancy
  • To appoint the selected candidates based on it s operational requirements.
  • Reference number – JHB000640

Preference will be given to members of under-represented designated groups.

For more information please contact:

Ndileka Magula