• Achieve net profit growth for the business
• Manage costs/expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers, and senior staff members
• Manage existing clients and grow the portfolio through making contact and generating leads
• Resolve all customer queries efficiently and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines
• Provide sales support efficiencies and services in order to ensure retention of clients
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Gather and distribute relevant business information
• Manage own development to increase own competencies

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