• Connect with our customers by living up to our brand promise of how can we help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross-sell products aligned to customer needs
• Maximize channel optimization opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert the customer to eChannels and encourage the use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfillingtransactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behavior in support of the organizational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as here careers
• Contribute to the overall effectiveness and success of the team
• Maintain the ability to adapt to ever-changing business and customer needs

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