Netcare: General Worker


Role profile

Role title Care Worker

Division Akeso

Location Akeso Parktown Clinic

Reporting structure Nursing Services Manager

Role Summary 


The Health Care Worker plays a pivotal role in ensuring that each patient is treated with dignity and respect at all times. The Health Care Worker ensures that the patient is in a safe environment, and that their individual needs are addressed, thereby delivering high quality mental health and physical health care to patients within Akeso Clinic. The Health Care Worker has knowledge, skills, attitude and role models a high standard practice at all times.

 Position description is a broad indication of the work required from individual personnel holding a particular position. The personnel may be required to undertake certain duties which may not be indicated in this position description. No Job description is regarded as a precise specification of duties but should be regarded as a guide to main responsibilities.

Key work output and accountabilities

Active participation in Patient Care with regard to: 

Personal hygiene 

Nutritional needs 

Physical Safety of patient 

Elimination of medico legal hazards 

Observation of behaviour, eating patterns, fluid intake, vital signs, sleep pattern etc. 

Reporting and recording of observations 

Carrying out instructions from a senior in a willing and responsible manner 

Assisting patients to fill diet sheet where necessary

Indirect Nursing Duties:

  • Collecting food and fluids from the kitchen
  • Reporting areas that have not been cleaned or where beds have not been made up
  • Ensuring that cleaning staff do not give patients access to harmful substances or materials
  • Ensuring that valuables are accounted for and dealt with appropriately


Personal hygiene:

  • Ensure that the frail, elderly, psychotic, physically ill, manic, immobilized patient and others who cannot help themselves are assisted to wash, bath or shower on a daily basis.
  • Ensure that underclothes are changed on a daily basis and general clothing on a regular basis.
  • Ensure the patient has clean clothes if they do not contact a family member and request them to bring clothes to the clinic.
  • Ensure that fingernails and toenails are clean and where necessary ask permission to cut long and ragged nails.
  • Ensure that mouth care is good, if a patient is unable to help themselves then their mouths must be cleaned for them after each meal and before retiring for the night.
  • Ensure that the patient has toiletries, if they do not contact a family member and request them to bring toiletries into the clinic.
  • Educate the patient regarding the importance of good personal hygiene.

Nutritional needs and elimination:

  • Ensure that patients go to the dining room for their meals, if unable to do so their meal must be served in their room.
  • Ensure that meals are served according to the programme that the patient is on.
  • If the patient is reluctant to eat sit patiently with them and encourage them to take some food.
  • If necessary gently feed the patient giving encouragement and positive feedback
  • Under no circumstances may food just be left with patient and removed untouched
  • Ensure that patient is taking adequate fluids, present them with fluids at regular intervals
  • Where appropriate educate patient regarding their nutritional needs and requirements
  • Ensure the patient is passing adequate amounts of urine noting the colour, smell, density and deposits
  • Ensure that the patient is not constipated, particularly those mentioned under personal hygiene encouraging fibre in the diet, adequate fluid and where appropriate exercise
  • Educate on a continuous basis the importance of nutrition and fluid intake
  • Maintain fluid balance as indicated.
  • Urine testing, how to collect a specimen, how to read a Multi-stick test or Multi drug screen how to discard the specimen

Sleep and rest:

  • Ensure that the sleep pattern of a patient is reported accurately when on night duty, e.g.

initial, middle or terminal insomnia.

  • Conduct ward rounds as indicated in order to assess patient’s sleeping pattern.
  • Observe patients during the day and report excessive sleeping or lying in or on the bed.
  • Encourage patients to have a short rest during the day particularly your manic patient or those who are physically unwell.
  • Educate the patients regarding sleep hygiene.

Safety of patient:

  • Identify patients who require frequent psychiatric observations.
  • All patients identified to be at risk of harm to them to be observed at minimum hourly, documentation of such observations to be well written.
  • All medico legal hazards must be reported and eliminated as speedily as possible e.g. broken glass, boiling hot water coming out of taps, wet floors etc.
  • Ensure on admission that the patient is searched thoroughly removing any medication, illicit drugs, alcohol ,sharp objects or anything that could be used to harm the patient.
  • When the patient leaves the clinic ensure that the correct procedure is followed.
  • Learn to identify hazards.
  • All communication, happenings and outcomes must be recorded in the cardex (progress


  • Follow orders from senior staff regarding any safety measures to be implemented.

Reporting and Record keeping:

  • Be on time for daily handover on every shift.
  • Required to have communication skills, verbal and non-verbal
  • Report and record any abnormal readings from vital signs.
  • Report any suspicious activity occurring in the Clinic.
  • Report any obvious changes to the patient’s mental state (e.g. patient shouting, talking to

themselves, self-harm, confused, severe drowsiness etc).

  • Record any special observation conducted on the patient, using the specific forms:
  • Ensure maintenance of stock, equipment and oxygen to facilitate a successful outcome to a

medical emergency.

  • Assist the Unit manager in being prepared for a potential disaster or emergency situation.

Skills profile

Education 


Understanding of the Nursing Act and SANC regulations 

Healthcare qualification advantageous 

Excellent written and oral communication skills 

Excellent organizational skills

Work experience 


Must have an understanding of confidentiality issues and the use of discretion 

Working in a psychiatric environment advantageous 

Reporting and record keeping

Knowledge 

Excellent written and oral communication skills 

Excellent organizational skills

Leadership skills

Visioning The ability to provide direction in terms of action towards certain

future outcomes.


Empowering Creating conditions of willingness and participation amongst teams

by providing sufficient encouragement, information, resources and

authority to make the necessary decisions to accomplish tasks.

Energising Having the capacity to motivate and mobilize, impart strength,

vitality and enthusiasm to teams to actualize the organization’s

vision of the future.

Designing and aligning Ensuring the optimal alignment of employee behaviour with the

organization’s vision and values.

Rewarding and feedback Fostering a performance culture by creating a framework of

appropriate incentives and rewards to direct and motivate the

achievement of desired performance behaviours and goals.

Team building Creating team players and team effectiveness by using appropriate

methods and a flexible interpersonal style to instil a cooperative

atmosphere conductive to building a cohesive team.

Outside orientation Awareness of outside constituencies, emphasizing particularly the

need to respond to the requirements of customers, suppliers,

partners, shareholders and other interest groups, such as local

communities affected by the organization.

Global mindset Possessing a global frame of reference that enables one to scan the

external world environment for different perspectives and to adopt

successful practices. The capacity to inculcate a global mentality in

others by instilling shared values and cross-cultural sensitivity.

Tenacity The capacity and courage to persevere with one’s purpose in a

persistent and determined manner despite opposition or setbacks

until the desired objective is obtained or it becomes clear that the

objective is no longer attainable. Inspiring others, through active

example, to have the courage of their convictions.

Emotional intelligence The capacity to foster trust and create an emotionally intelligent

workforce whose members know themselves and deal respectfully

and understandingly with others. The ability to regulate and

manage one’s emotions healthily and productively.

Life balance Articulating and modelling the importance of the need for life

balance for the long term welfare of oneself and one’s employees.

Resilience to stress Appropriately balancing these various pressures to maintain stable


Values and behaviours

Netcare values At Netcare, our core value is care. We care about the dignity of our

patients and all members of the Netcare family. We care about the

participation of our people and our partners in everything we do.

We care about truth in all our actions. We are passionate about

quality care and professional excellence. 

Care – The basis of our business. The professional, ethical

patient care and services we offer at every level of the



Truth – The crucial element in building relationships thatwork.

Open communication with honesty and integrity is essential. 

Dignity – An acknowledgement of the uniqueness of


A commitment to care with the qualities of respect and

understanding. 

Compassion – We engage everyone with empathy and

respond with acts of compassion in all interactions with our

patients and their families. 

Participation – The willingness and desire to work in

productive and creative partnerships with others and the

commitment to communicate.

The Netcare way Netcare is committed to providing quality care. Our basic service

standard holds us accountable for the below seven behaviours,

which you will be accountable to uphold: 

I always greet everyone to show my respect. 

I always wear my name badge to show my identity. 

I am always well-groomed to show my dignity. 

I always practise proper hand hygiene to show my care. 

I always engage to show my compassion. 

I always say thank you to show my appreciation. 

I always embrace diversity to show I am not a racist.


Application process

Netcare is an equal opportunity employer

The Company’s approved Employment Equity plan and targets will be considered as part of the

recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports

the recruitment of people with disabilities.


Interested candidates who meet the above criteria are requested to e-mail a detailed CV to

[email protected]

Click here for Application Link


Please note: 

Please note that reference checks for internal applicants will be conducted with the

applicant’s current and past Netcare direct line managers and the relevant Netcare HR

Managers. Therefore, employees are encouraged to discuss internal job applications with

their direct line manager to ensure that the line manager is aware of the application. 

The terms and conditions of employment relating to the function you have applied for will

be based on those in the Division within which you will be employed. 

If a candidate has any disability that may impair the individual’s ability to perform the job

function, the candidate must kindly inform the employer so that an assessment for

reasonable accommodation can be made. 

By applying for this position and providing us with your CV and other personal information,

you are consenting to the information being used for the specific purpose for which it was

provided, which is recruitment purposes and possible appointment purposes (should you be

successful). Please note that your information will be processed for recruitment purposes

only or for such purposes relating to assessing the establishment of an employment

relationship with yourself, and this will be done in accordance with the applicable data

protection and privacy legislation. We confirm that such information will not be used for any

other purpose without obtaining your prior consent. 

If your application is not successful, we retain your CV and other information provided on
our electronic system. If you object to your information being used in accordance with the

aforementioned clauses, please indicate your objection, and we will immediately securely

destroy your personal information.