Netcare Jobs and Vacancies

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Company: Netcare
Job Title: Reception Manager
Location: Netcare Sunward Park Hospital
Closing Date: 01 February 2021

Job Description

The Reception Manager is responsible for the overall management of the reception area and reception staff. He/She will also be responsible for the admissions and discharge of patients in a professional, friendly and timeous manner as well as creating and maintaining goodwill with doctors and liaison with nursing staff regarding bed bookings.

Key Work Output & Accountabilities

• Ensure employees admit patients in a professional, orderly manner
• Ensure employees collect deposits and surcharges where applicable
• Checking admission forms to ensure that they are correct
• Liaise with doctors regarding Theatre list and diagnostics
• Liaise with nursing employees regarding bed bookings
• Ensure employees discharge patients in a professional, orderly manner
• Ensure employees collect outstanding monies due by private patients and co-payments from medical aid patients
• Ensure correct procedures are adhered to on all systems
• Implementation, monitoring and maintenance of all reception systems controls
• Compliance with Group policy and procedures
• Kronos system checked weekly/monthly
• Ensure that correct procedures are followed with the banking/cashing up in Reception
• Ensure the drop register is correct and complete
• Ensure that ordering of stationery is done timeously
• Ensure all Reception KPI’s are met on a monthly basis
• To ensure a smooth work flow in reception at all times
• Overall management of the Reception team and performance thereof
• Resolve patient queries in a professional manner
• Develop talented leaders and high performers
• Implement strategic plans and objectives through effective recruiting, training, motivation and evaluation of staff
• Manage and assess employee performance
• Assign decision making authority and task responsibility appropriately in order to maximise organisation and employee effectiveness
• Facilitate effective change and conflict management
• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures
• Adhoc tasks when required

Requirements

• Grade 12 or equivalent NQF level 4 Qualification
• Qualification in Administration preferable
• Related tertiary qualification preferable
• Management qualification preferable

Work Experience

• 3-5 years managerial experience within a Hospital Reception environment
• Working knowledge of SAP ISH is necessary
• Extensive knowledge of Medical Aids
• Computer literate
• Accuracy and attention to detail
• Excellent communication and interpersonal skills
• Knowledge of stakeholder relationship management

How to Apply

DOWNLOAD APPLICATION FORM

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected] or alternatively fax application details to 0866384589.

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