Netcare: Learnerships/Vacancies for 2020

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Company: Netcare Primary Care Division
Job title: Customer Care Consultant
Location: Medicross Randburg
Closing date: 27 August 2020

Job Description

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient
files and the casualty patient waiting area

Key Responsibilities

• Telephone Etiquette
• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Screening telephone calls or transferring them to other members of staff
• Handling of basic enquiries and taking messages for staff
• Patient Admissions
• Assist patients to accurately complete appropriate forms and documents for the required information
• Capture and record patient medical and personal information on the system in timeously, focusing on patient
  and visitors’ needs
• Handling of emergencies
• Refer patients to nursing station immediately
• Assist in transporting the patient to the nursing station if necessary
• Ensure that the patient is handed over to a nurse or practitioner
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
• General tasks
• Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
• Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete

Requirements

• Grade 12 or equivalent NQF level 4 qualification
• 2 years’ experience in frontline reception in a clinic/hospital environment
• SAP experience
• ME + experience
• Computer literate
• Knowledge of medical aid

Skills

• Coaching others
• Leading and managing change
• Performance development
• Taking action
• Decision making
• Managing self
• Customer focus and service delivery
• Adapting and responding to change
• Continuous improvement
• Personal work ethic
• Building relationships
• Communication
• Teamwork

How to Apply

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
[email protected]

DOWNLOAD APPLICATION FORM

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