Welcome to Toys R Us, where we fuel the imagination of children and create magical experiences for all ages! As one of the world’s leading toy retailers with 50 stores across South Africa, Namibia, Botswana, and Zambia, and a new online store, we are dedicated to offering an amazing range and exceptional value. Are you ready to join our dynamic team?
Position Overview
We are looking for a motivated and enthusiastic Receptionist to join our Head Office team in Durban. As the first point of contact for our clients and staff, you will play a key role in delivering excellent customer service and maintaining a welcoming environment.
Minimum Requirements
- Grade 12 (Matric) Certificate
- Proficiency in MS Office (Outlook, Word, Excel)
- Excellent written and verbal communication skills in English
Key Performance Areas
Telephone Service:
- Answer incoming calls, respond, and redirect as needed.
- Take and deliver messages accurately.
- Greet clients, handle queries, provide information, and resolve issues.
- Liaise with suppliers for specific needs and maintenance.
- Source phone numbers and make outgoing calls as required.
- Update internal contact lists for Head Office and stores.
Reception Area Management:
- Monitor and report on the cleanliness and presentation of the reception area.
- Greet and assist visitors, manage parcel deliveries, and provide necessary information.
- Direct clients and handle queries effectively.
Courier Management:
- Arrange courier services for document and parcel collections.
- Sign for deliveries and ensure timely distribution of documents and parcels.
- Assist with basic data entry and general typing as needed.
General Responsibilities:
- Participate in mandatory and in-service training as required.
- Maintain confidentiality regarding trade procedures, policies, and staff information.
- Stay updated on current policies and procedures and adhere to them.
- Cooperate with the introduction of new technologies and methods.
- Undertake other relevant duties as requested by management.
Apply Now to Join Toys R Us and be a key player in creating memorable experiences for our customers!