Fidelity ADT is a leader in security solutions, dedicated to providing exceptional operational delivery through efficient and professional management of our Technical Department. We are seeking an experienced Regional Technical Manager to oversee technical operations, drive performance, and ensure high standards in service delivery.
Main Purpose of Job:
To ensure the Technical Department is managed efficiently and professionally, resulting in excellent operational delivery.
Qualifications & Experience:
- Relevant Degree or equivalent.
- 5-8 years of experience in the security industry.
- Extensive technical experience.
- People management experience.
Job Requirements & Other Attributes:
- Computer Literacy: Proficiency in MS Office and Outlook.
- Registration: PSIRA Grade A.
- Knowledge: Budgeting, Project Management, and SAIDSA requirements.
Duties:
- Technical Efficiencies:
- Manage installations and service revenue.
- Oversee the implementation of sales through the technical program in the region.
- Control fuel consumption and overtime costs within the technical department.
- Manage wait/lead times for alarm installations and servicing.
- Oversee the operating costs of technical fleet vehicles.
- Drive new product lines and manage staff turnover.
- Control operating costs within the technical budget and manage absenteeism and excess leave.
- EHS (Environmental, Health, and Safety):
- Conduct EHS audits, fire and evacuation drills.
- Improve and manage accident ratios in operations departments.
- Customer Service:
- Identify root causes of customer service issues and compile reports on outstanding issues.
- Create and implement a performance-based culture and provide necessary training.
- Develop guidelines for training and succession planning.
- Performance Management:
- Implement a cutting-edge performance management system and provide necessary training.
- Create a performance-based culture and manage training and succession planning.
Competencies (Technical & Behavioral):
- Timely decision-making.
- Delegation and interpersonal savvy.
- Business acumen and managing diversity.
- Action-oriented and customer-focused.
- Negotiation and problem-solving skills.
- Caring about direct reports and effective leadership.