Are you passionate about administration and eager to join a leading fitness company? Virgin Active is looking for a dedicated Club Admin Manager to oversee member service, handle auditing, banking, and payroll processes, and manage a dynamic team. Apply now to embark on a rewarding career starting in August 2024.
Your Purpose
As the Club Admin Manager, you will inspire people to live active lives through excellent member service, auditing, banking, processing contracts, payroll, orders, petty cash, uniform stock management, and effective communication. You’ll be responsible for adhering to the company’s administrative policies and procedures, minimizing risk, and ensuring smooth operations.
Duties and Responsibilities
Delivering Excellent Member Service
- Resolve member queries and requests promptly.
- Maintain and update the member database.
- Process refunds and ensure timely action.
- Capture and follow up on cancellation or change requests.
- Log relevant member notes.
Auditing
- Audit pre-printed stationery and reconcile access card reports.
- Complete incident reports and highlight discrepancies.
- Perform regular audits to ensure compliance and address audit findings.
Banking
- Complete the banking process as per policy.
- Log cash losses and reconcile banking reports.
- Perform till float counts and ensure accurate member accounts.
Check and Process Contracts
- Process membership contracts and perform necessary reconciliations.
- Highlight any discrepancies or misrepresentations.
Administer Payroll Processes in Club
- Capture employee documentation and check salary data.
- Action salary deductions and reconcile leave documentation.
Administer Orders
- Place and receipt orders for stationery and uniforms.
Petty Cash
- Manage petty cash and perform weekly reconciliations.
- Log cash losses and submit claims to ensure sufficient availability.
Monitor and Control Uniform Stock
- Reconcile uniform orders and deliveries.
- Issue uniforms and maintain accurate records.
Effective Communications
- Inform departments of new policies and provide training.
- Ensure tasks are completed according to timetables.
Managing and Developing Departmental Staff
- Manage discipline and performance of staff.
- Develop growth plans and arrange for training.