eBanker Jobs & Vacancies

FNB Limited has an exciting opportunity for an eBanker to provide customers with appropriate self-service solutions to maximize sales through the identification of cross-selling opportunities. Please refer to the minimum requirements, duties, and responsibilities below for further information.

Requirements

• NQF 4 Qualification
• 1-2 years related experience. Preferred (Ideal) Qualification
• Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher Certificate at
• NQF level
• FAIS – Yes

Responsibilities

• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrates behaviour in support of the organizational values

Company

FNB Limited

Salary Range

Market Related

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