Netcare: Paramedic Learnership 2022/2023


Role profile


Division HEMS WC


Reporting structure OPERATIONAL MANAGER

Role summary :

Provide quality patient care aligned to the scope of practice. Represent Netcare 911 as a true brand ambassador by upholding the Netcare values of care, dignity, truth, participation and compassion. Promote improved operational performance and patient experience through quality delivery of services and patient interaction, by subscribing to the highest level of integrity and professionalism. Engage relevant stakeholders to ensure that operational efficiencies and on scene management is coordinated to improve patient outcomes.

 Support treatment to any patient requiring as per the HPCSA protocols and regulations.  Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members, relatives and friends.  Keep family members informed about patient treatment.  Hand all patients over to hospital staff as per protocol.  Wear protective gloves when treating or transporting all patients. 

Respect the confidential nature of the information patients share with you even after their death.  Accurately document all patients’ valuables.  Ensure drug registers are filled out when appropriate drugs have been administered.  Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager.  Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit.  required for overtime worked and leave required. 

Quality assurance to maintain work standards, integrity of data reporting. 

Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended. 

Ensure the cleanliness of the station on a daily basis. 

Ensure proper and adequate stock control and replacement immediately after a call if possible. 

Attend CME training as required. 

Ensure the effective control of equipment in the Department as per set guidelines. 

Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift
on CARS, and to report such discrepancies to your Operations Manager (CARS sheet). 

Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a
week. 

Maintain all equipment in satisfactory working condition in accordance with manufactures’ details. 

Ensure that all rechargeable equipment is kept serviceable at all times and maintain rechargeable batteries. 

Ensure accurate record keeping for all drugs used and in your possession. 

Ongoing Customers satisfaction according to set standards. 

Be a model of excellent customer service, ensuring that all customers experience an excellent and
satisfactory interaction at all time. 

Listen with empathy while remaining professional at all times. 

Managing work: Managing ones time and resources to ensure that work is completed efficiently. 

Building Customer Loyalty: Effectively meeting customer needs, building productive customer relationships,

taking responsibility for customer satisfaction and loyalty. 

Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work

environment. 

Quality Orientation: Originating action to improve existing work processes and conditions for improved

quality of outputs. 

Work Standards: Setting high standards of performance for self and others, self-imposing standards of

Skills profile

Education 

Grade 12 / Matric 

Current registration with the Professional Board of Emergency Care at the Health Professions Council of

South Africa (HPCSA) as a Paramedic (Diploma EMC) 

Must have a valid PDRP for passengers and a valid Code 10 Drivers License.

Work Experience 

>1 Years post-graduate patient care experience in an operational environment would be beneficial

Leadership skills

Visioning The ability to provide direction in terms of action towards certain future


Empowering Creating conditions of willingness and participation amongst teams by

providing sufficient, encouragement, information, resources and

authority to make the necessary decisions to accomplish tasks.

Energising Having the capacity to motivate and mobilise, impart strength, vitality and

enthusiasm to teams to actualise the organisation’s vision of the future.

Designing and aligning Ensuring the optimal alignment of employee behaviour with the

organisation’s vision and values.

Rewarding and feedback Fostering a performance culture by creating a framework of appropriate

incentives and rewards to direct and motivate the achievement of desired

performance behaviours and goals.

Team building Creating team players and team effectiveness by using appropriate

methods and a flexible interpersonal style to instil a cooperative

atmosphere conductive to building a cohesive team.

Outside orientation Awareness of outside constituencies, emphasizing particularly the need to

respond to the requirements of customers, suppliers, partners,

shareholders and other interest groups, such as local communities

affected by the organisation.

Global mind-set Possessing a global frame of reference that enables one to scan the

external world environment for different perspectives and to adopt

successful practices. The capacity to inculcate a global mentality in others

by instilling shared values and cross cultural sensitivity.

Tenacity The capacity and courage to persevere with one’s purpose in a persistent

and determined manner despite opposition or setbacks, until the desired

objective is obtained or it becomes clear that the objective is no longer

attainable. Inspiring others, through active example, to have the courage

of their convictions.

Emotional intelligence The capacity to foster trust and create an emotionally intelligent

workforce whose members know themselves and know how to deal

respectfully and understandingly with others. The ability to regulate and

manage one’s emotions in a healthy and productive manner.

Life balance Articulating and modelling the importance of the need for life balance for

the long term welfare of oneself and one’s employees.

Resilience to stress Appropriately balancing these various pressures to maintain stable


Values and behaviours

Netcare Values At Netcare, our core value is care. We care about the dignity of our

patients and all members of the Netcare family. We care about the

participation of our people and our partners in everything we do. We

care about truth in all our actions. We are passionate about quality

care and professional excellence. 

Care – The basis of our business. The professional, ethical patient care

and services we offer at every level of the organisation. 

Truth – The crucial element in building relationships that work. Open

communication with honesty and integrity is essential. 

Dignity – An acknowledgement of the uniqueness of individuals. A

commitment to care with the qualities of respect and understanding. 

Compassion – We engage everyone with empathy and respond with

acts of compassion in all interactions with our patients and their

families. 

Participation – The willingness and desire to work in productive and

creative partnerships with others and the commitment to


The Netcare Way Netcare is committed to providing quality care. Our basic service standard

holds us accountable for the below five behaviours which you will be

accountable to uphold: 

I always greet everyone to show my respect. 

I always wear my name badge to show my identity. 

I am always well groomed to show my dignity. 

I always practise proper hand hygiene to show my care. 

I always seek consent to show my compassion. 

I always say thank you to show my appreciation.

Application process

Netcare is an equal opportunity employer

The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected]; Reference: ECP

Click here to Fill in Application Form

Please note: 

Please note that reference checks for internal applicants will be conducted with the applicant’s current

and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are

encouraged to discuss internal job applications with their direct line manager to ensure that the line

manager is aware of the application. 

The terms and conditions of employment relating to the function you have applied for will be based on

those in the Division you will be employed. 

If a candidate has any disability that may impair the individual’s ability to perform the job function, the

candidate must kindly inform the employer so that an assessment for reasonable accommodation can

be made. 

By applying for this position and providing us with your CV and other personal information, you are

consenting to the information being used for the specific purpose for which it was provided, which is

recruitment purposes and possible appointment purposes (should you be successful). Please note that

your information will be processed for recruitment purposes only or for such purposes relating to

assessing the establishment of an employment relationship with yourself, and this will be done in

accordance with the applicable data protection and privacy legislation. We confirm that such information

will not be used for any other purpose without obtaining your prior consent. 

If your application is not successful, we retain your CV and other information provided on our electronic

system. If you object to your information being used in accordance with the aforementioned clauses,

please indicate your objection, and we will immediately securely destroy your personal information.