Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader at our Queenstown Branch in Eastern Cape. Do you think you have what it takes to be our newest Purple Star?

The successful candidates will be responsible for assisting with Managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.

You Bring:

6 months within the Gaming or Betting industry.

A Bonus To Have:

Relevant Diploma, Degree, or NQF 4 Learnership.
Valid driver’s license.
1-2 Years leadership experience.

What You Will Do For The Brand:

Branch Growth

Ensure achievement of targets within your areas in accordance with Branch budgets.
Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
Ensure betting boards are updated timeously.
Update memos, card changes, results, and scratchings which occur throughout the day.
Be knowledgeable on all game rules, odds, and payouts.
Ensure team members are knowledgeable of confirmation limits and ensure to call the BSC department before laying a bet over the limit.
Take customer bets where applicable (A requirement in express Branches).

Cash Administration

Manage cash within the Branch according to defined processes and procedures to minimize risks, theft, and fraud.
Educate team members on all FICA Compliance.
Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
Ensure adherence to credit card administration and EFT policies where applicable.
Ensure team members are issued with correct floats at the end of their shift.
Conduct interim checks within the course of the day with the Team Leader on duty.
Reconcile by the end of shift to the balance reflected on the LPM, Admin, and HIS report.
Manage the recovery process in line with processes and procedures.

Branch Reporting

Ensure that daily newsflashes provide a high-level overview of the operations for the day.
Manage Branch stock control to ensure that there is sufficient supply (but not over or understocked).
Conduct weekly stock-taking and account for stock shortages.
Notify the Branch Manager, Senior Team Leader, and Cash Management Department of shortages.

Security Management

Be aware of your surroundings when opening and closing the Branch.
Ensure all security factors are adhered to when conducting banking.
Ensure all cameras inside and outside the Branch are operational.
Manage all security aspects in the Branch.
Conduct the cashing-up process with the Branch doors closed and security monitoring the area.

Branch Appearance

Ensure the Branch is always neat and tidy according to Hollywood standards.
Ensure that facilities are well maintained and in good working condition.
Comply with all procedures to prevent losses to the organization.
Report any problems or malfunctions with the terminals, equipment, and resources promptly.

Compliance

Ensure compliance with the company’s internal control policy.
Ensure compliance with company, legislative, and legal requirements.
Ensure compliance with Gambling Board requirements.
Adhere to the code of ethics and escalate fraudulent activities.
Ensure there is a registered FICA officer on-site at all times during operating hours.
Ensure all team members are dressed in their correct Hollywood uniform when on duty.
Prohibit credit bets, personal bets within the Branch, and team members from being behind the terminal counters when off duty.

Communication

Ensure all operational communication within the Branch is circulated to all team members.
Ensure team members are aware of key business campaigns, updates, and marketing initiatives.
Follow correct lines of communication at all times and provide timely feedback to the support office.

People Management

Manage team member rosters and schedules to ensure the Branch is adequately staffed.
Manage staff attendance and behavior with guidance from the Branch Manager and Senior Team Leader.
Submit all new recruitment documentation to the Human Resources department promptly.

Guest Service

Provide excellent guest service by being friendly, helpful, polite, and courteous at all times.
Proactively address guest complaints and ensure positive guest feedback.
Build strong relationships with regular guests.
Create a guest-centric culture within the Branch and promote the philosophy of “service with a smile.”

Values

Actively promote Hollywood’s values.
Lead by example and promote the Hollywood values.
If the branch has LPMs, manage them effectively.
Maintain close working relationships with F&B facilities/RD facilities/support office teams/training facilities if applicable.

What You’ll Bring To The Team

Strong communication and interpersonal skills.
Excellent planning, organizational, and time management skills.
Attention to detail.
High ethical standards and reliability.
Strong people management, problem-solving, and report writing skills.