As a Technical Sales Assistant, you will play a crucial role in driving sales through expert product knowledge and exceptional customer service. Your responsibilities will include exceeding customer expectations, optimizing sales interactions, and maintaining high standards of store presentation. You will also be involved in stock control, achieving individual sales targets, and contributing to a dynamic and inspiring store environment.
Key Responsibilities:
- Sales Optimization: Utilize your specialist product knowledge to enhance sales and provide tailored recommendations to customers. Demonstrate products effectively to maximize sales interactions.
- Customer Service: Deliver exceptional service by understanding customer needs and providing solutions that exceed their expectations.
- Stock Control: Adhere to stock loss controls and ensure efficient stock management practices within the store.
- Target Achievement: Consistently meet or exceed individual sales targets and contribute to overall store performance.
- Policy Adherence: Follow all company policies and procedures, ensuring compliance and contributing to a positive store culture.
- Store Presentation: Maintain high standards of housekeeping and visual merchandising. Identify and act on opportunities to enhance sales and store appeal.
- Team Support: Assist in training and sharing product knowledge with team members. Foster a collaborative and knowledgeable team environment.
- Flexibility: Be available to work weekends, late trading hours, peak trade periods, and public holidays as needed by the business.
- Inspirational Environment: Create and maintain a motivating and engaging store environment for both customers and team members.
Behavioural Requirements:
- Integrity: Demonstrate honesty in handling cash and financial transactions.
- Leadership: Show initiative and take on leadership responsibilities when required.
- Relationship Building: Develop and maintain positive relationships with customers and team members.
- Adaptability: Be open to change and adaptable in various situations.
- Ownership: Take responsibility for your role and contribute to the store’s success.
Minimum Requirements:
- Experience: 2-3 years of retail experience.
- Education: Matric or equivalent.
- Background Check: Clear criminal record.
- Communication: Effective communication skills.
- Technical Skills: Proficiency in Microsoft Office and general computer use.
- Lifestyle: A passion for outdoor activities such as hiking, camping, or trail running.
- Training: Completion of internal training academies (for existing team members).
- Product Knowledge: Strong interest and knowledge in technical products. Specialist knowledge is advantageous.