Claims lodgement & Admin Advisor

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for. 

Job Description

• Take all inbound lodgement calls for Car, Home, Leisure and SBI (Small Business Insurance) claims
• Salvage management together with admin related tasks
• Setting up the claims journey with the client
• Answer and process all emergency calls pertaining to Home and Roadside assistance for Youi
• Laise with Service providers regarding specific emergency assistance required
• Lodge and management of windscreen claims in the most efficient, professional, courteous manner and in the shortest time possible (Turn-Around-Time)
• Payment of invoices of services rendered by Service Providers
• Offering customers exceptional service, empathy and understanding throughout the lodgement process
• Interpreting and making decisions based on basic policy coverage to the situation captured, determining if cover applies to claims submitted, escalating issues as needed.
• Following claims processes for lodgement of claims and setting the client and future Claims Advisor up for the rest of the clients claims journey once the claims is reallocated

Qualifications

Education

• Matric or Grade 12 completion is a minimum requirement

Experience

• General Insurance and Client care experience preferable, but not essential
• Claims knowledge and emergency client service is preferable, but not essential
• Previous Call centre experience will be beneficial.

Additional Information

• Excellent verbal and written communication skills
• Effective planning and organisation/time management
• Ability to work well under pressure
• Quality customer focus
• High attention to detail
• Accurate and fast typing skills
• Excellent listening skills

Skills and Competencies

• Ownership of personal development
• Business minded with the ability to hit the ground running and manage relationships at all levels of a business
• High level of integrity and professional accountability
• Ability to embrace change in a fast-paced environment
• Proactive in identifying risks and opportunities
• Conflict management
• Excellent administrative skills
• Self-disciplined and self-motivated
• Problem solving, taking initiative
• Objection handling

Shifts and times:

Successful candidates will be required to work the following shifts and times:

• 06:00 am – 18:00 pm (Day shift) / 18:00 pm – 06:00am (Night shift)
• 4 days on, 4 days off

An ideal candidate will be able to align their personal work values to the OUTsurance values of
awesome service, dynamic, honest, human, passionate and recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference
will be given to individuals who meet the job requirements and are from the various designated
groups.

View all current vacancies at OUTsurance →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on OUTsurance's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 4 September 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If OUTsurance shortlists you for the Claims lodgement & Admin Advisor position, preparation makes the difference. Work through these steps:

• Research OUTsurance before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Centurion or online, and arrive or log in at least ten minutes early.