Client Care Advisor

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What do you get OUT? 

• OUTsurance has been voted Top Employer South Africa since 2022.  Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits) Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more…
• Casual Dress Code
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Day care centre during public school holidays
• Maternity Expressing Rooms
• Prayer Rooms

Job Description

Upsell existing client as well as service incoming calls from existing clients within the Client Care Department of OUTsurance, where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed. 

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Responsible to up-sell existing policies 
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Required Competencies & Personal Attributes:

• Resilience
• Sales and/or Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Ambitious
• Highly Motivated
• Driven
• Customer service enthusiasts
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Skills:

• Selling skills
• Interpersonal and communication skills
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.

View all current vacancies at OUTsurance →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on OUTsurance's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 2 September 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If OUTsurance shortlists you for the Client Care Advisor position, preparation makes the difference. Work through these steps:

• Research OUTsurance before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Centurion or online, and arrive or log in at least ten minutes early.