Commercial Inbound Sales Advisor

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

OUTsurance has been voted Top Employer South Africa since 2022.  Our people vision is to be a great company to work for where you always get something OUT.

Job Description

Generate new business by engaging with prospective clients, identifying their insurance needs, and providing appropriate commercial insurance solutions. The Commercial Inbound Sales advisor is responsible for delivering excellent customer service, achieving sales targets, and ensuring that all sales activities are conducted in line with company standards, compliance requirements, and values.

The position requires a driven individuals who is goal orientated. The successful candidate needs to possess proficient communication skills and the ability multi-task.

Qualifications

• Matric or matric equivalent – Minimum requirement
• FAIS accreditation (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010.
• 3 years commercial insurance sales experience – advantageous

This role is ideal for individuals who enjoy engaging with customers, achieving sales targets, and helping businesses protect what matters most through appropriate insurance solutions.

Additional Information

Key Performance Indicators (KPIs)

• Sales conversion rate.
• Gross Written Premium (GWP) achieved.
• Product penetration and cross-selling results.
• Call quality scores.
• Compliance and audit results.
• Productivity measures.
• Customer satisfaction outcomes.

Key Competencies

• Strong sales and negotiation skills.
• Customer-focused approach.
• Excellent communication and interpersonal skills.
• Resilience and ability to work under pressure.
• Results-driven and target-oriented.
• Problem-solving and decision-making ability.
• Attention to detail and accuracy.
• Team player with a positive attitude.
• Adaptability and willingness to learn.

Behavioural Attributes

• Demonstrates honesty and integrity.
• Passionate about delivering excellent service.
• Takes ownership and accountability for results.
• Shows respect for customers and colleagues.
• Displays professionalism and resilience in a fast-paced environment.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.