Front Office Manager

Tsogo Sun is recruiting a Front Office Manager for Suncoast Hotel and Towers in Durban. The role covers front office and reservations administration, guest service handovers, operational procedures and revenue-management awareness in a hotel environment. Applicants need matric or equivalent, a hotel school diploma or equivalent, and at least two years of managerial experience in a front-of-house hotel role.

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on Tsogo Sun's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 13 August 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If Tsogo Sun shortlists you for the Front Office Manager position, preparation makes the difference. Work through these steps:

• Research Tsogo Sun before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Durban or online, and arrive or log in at least ten minutes early.