Functional Support Specialist, Technology Services, Corporate & Investment Banking (MANDARIN SPEAKING)

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

• Adhere to and apply defined standards, tools and frameworks ensuring achievement of service stability for the business line or corporate function across all markets Apply common communication standards when communicating to business stakeholders during high impact service impact and restoration events
• Capture all relevant service-related information using the relevant service management tools enabling reporting which is both accurate and reliable
• Communicate and manage all changes within the function as well as externally to the relevant area to ensure effective understanding and use of the service
• Coordinate technical teams and drive the operational execution of the incident management process, determine the level of risk and liaising with relevant technical teams. Make recommendations and obtain the necessary permissions, outside of the mandate, to make changes to processes or applications enabling the most effective response for the resolution of incidents raised

Qualifications

• Degree: Information Studies/Information Technology

Additional Information

Experience Required: Delivery Enablement

Must be fluent in Mandarin-English (Required)

5-7 years: Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other

5-7 years: Proven experience in application of service management processes and frameworks

Cross Border Payments experience - Pref

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Strategies
• Documenting Facts

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management

View all current vacancies at Standard Bank Group →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on Standard Bank Group's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 4 September 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If Standard Bank Group shortlists you for the Functional Support Specialist, Technology Services, Corporate & Investment Banking (MANDARIN SPEAKING) position, preparation makes the difference. Work through these steps:

• Research Standard Bank Group before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Johannesburg or online, and arrive or log in at least ten minutes early.