Dispatch Clerk

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Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

This position reports to: the Supply Chain Coordinator/ Stock Controller / Outbound Manager 

Purpose of the role: 

To optimise the control of the outbound function by ensuring that the production runs effectively from picking of items to dispatching of parcels are met with and the quality requirement and accuracy of the finished parcel leaving the warehouse within the service level agreement per client to meet the cut-off times of couriers.

Your responsibilities can include:

• Ensure correct dispatching of parcels
• Analyze and clear all production reports, to resolve discrepancies in order to facilitate a flow or throughput of production from replenishment to the confirmation tables
• To monitor aging tasks on the system and get them resolved quickly
• Ensure that all clients meets lead time and fulfilment requirements as set
• Investigate and resolve customer queries in conjunction with customer services department and other stakeholders
• Identify parcels that are not packaged correctly and hand them back to outsourced service providers for repacking
• Physically monitoring of the floor to ensure that SOP is followed on confirmation tables
• Report challenges that might hamper production throughput timeously
• Do random quality check on parcel sent to dispatch e.g are items packed correctly, using correct packaging
• weighing of parcels, and dispatching of parcels as per standard operating procedures and service level agreements
• Check exception report and provide feedback to all key stakeholders
• Scan parcels and identify any discrepancies between own information and that of courier company
• Perform reconciliations of stock take
• Comply with all health and safety regulations and practices
• Identify, analyse and report on opportunities for growth, improved efficiencies and achievements
• Ensure effective customer relations management, making changes where appropriate to continually improve customer service, and addressing any escalated or long-standing problems; and 
• Maintain accurate records of local deliveries.

Qualifications and experience:

• Grade 12
• Any general work experience in which he/she has shown ability to work quickly and accurately; Physically fit and able to work in an extreme environment and pick up heavy loads
• FMCG; Warehousing; Forklift driver’s license advantageous
• Attention to detail
• Results orientation
• Good verbal communication skills
• Good written communication skills

Attributes required :

• Basic knowledge of relevant software packages and applications.

Be part of the extraordinary. Be part of TFS. 

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

View all current vacancies at takealot.com →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on takealot.com's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 12 September 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If takealot.com shortlists you for the Dispatch Clerk position, preparation makes the difference. Work through these steps:

• Research takealot.com before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Johannesburg or online, and arrive or log in at least ten minutes early.