Online Fashion Assistant - FTC

Takealot.com, a online fashion destination in South Africa, is looking for a highly talented Online Fashion Assistant to join our team in Cape Town over the Festive Season.

(The festive period in eCommerce refers to a specific time of the year, typically spanning from September through early February  during which there is a significant increase in shopping activities. During this time we hire temporary online fashion assistants to support the increased workload). 

At Takealot we’re obsessed with our high-performance. We think big, move fast, take ownership, and are used to winning. Our dedicated customer service team is at the heart of our success, setting industry standards by enchanting customers with exceptional, personalised concierge services across various platforms. As ambassadors of our brand, they embody professionalism and friendliness, ensuring every interaction contributes to a world-class brand experience that makes our customers return time and again.

We’re looking for people who:

• are decisive
• are continuously learning & improving
• think big
• are proactive
• obsess about the customer and the customer experience
• are accountable
• collaborate
• are trustworthy, approachable and open minded
• simplify processes and solve complexity
• diverse and inclusive

This position reports to the Customer Service Team Leader

Your Responsibilities will include:

• Provide exceptional customer service by promptly and professionally addressing inquiries through phone, email, live chat, or support software
• Resolve customer issues and fulfill queries beyond their expectations
• Efficiently process exchanges and returns, ensuring timely operations
• Maintain professionalism and manage customer expectations with courtesy
• Collect customer information thoroughly and efficiently, fulfill needs, educate to prevent future issues, and document interactions meticulously
• Collaborate with the team to reduce the response time for customer queries

Desired Attributes:

• Excellent command of English, both verbal and written
• Proficient in typing, phone handling, and computer navigation
• Logical problem-solving approach and capacity to make sound judgments
• High accountability, integrity, and ownership of responsibilities
• Team-oriented with a keen awareness of your impact on others
• Ability to thrive in a fast-paced and high-pressure environment, delivering high-quality results quickly
• Competitive spirit with a strong drive for innovation and achievement
• Tech-savvy with outstanding computer skills
• Inquisitive and eager to learn, constantly challenging the status quo
• Deep commitment to customer service excellence
• Emotional resilience, comfortable with ambiguity and adaptable to change

Qualifications & Experience:

• National Senior Certificate
• Minimum of 6 -12 months customer service experience is preferred
• Willingness to work a flexible schedule and occasional overtime when needed

If that sounds exciting to you, then you may be right for Takealot, and ready to help us build SA’s biggest and best fashion retailer.i

View all current vacancies at takealot.com →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on takealot.com's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 11 September 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If takealot.com shortlists you for the Online Fashion Assistant - FTC position, preparation makes the difference. Work through these steps:

• Research takealot.com before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Cape Town or online, and arrive or log in at least ten minutes early.