Order Fulfilment Manager

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented  Order Fulfilment Manager to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

This position reports: Head of Order Fulfilment 

Your responsibilities will include:

• Manage deliveries from dispatch to customer and back across Mr D franchises and contracted couriers (inbound and outbound):
  • Last Mile deliveries to customers
  • Time in status exception management
  • Claims
  • Queries and Complaints
• Constantly review existing processes to ensure that they are streamlined and scalable
• Establish daily, weekly and monthly performance measures
• Identify continues improvement initiatives that will drive improved performance results
• Manage team upwards of 20 people
• Assembling and analysing daily data in order to manage the experience to the customer
• Researching how solutions are being implemented locally and internationally
• Using online tools and resources as well as identifying and engaging other information sources
• Facilitate system integration with couriers and manage call back compliance of couriers 
• Manage and measure all operations in terms of:
  • Quality – Drive overall In Full
  • Delivery – Drive overall delivery on promise to 98%
  • Cost – Drive down cost of delivery
• Manage volume flow through contracted branches
• Manage team 7 days a week
• Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
• Manage all complaints and report on them
• Exception reporting
• Claims Process Management
  • Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement
  • Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency

Skills required:

• Excellent influencing, persuading, negotiating
• Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets
• Strong problem evaluation and solution
• Good leadership and team development
• Excellent people management skills
• Critical impact contract and commercial negotiation experience at executive level
• Logistics supply chain design and development expertise/tools and techniques
• Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
• Ability to interview and interact professionally with internal and external people

Qualifications & Experience

• Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce
•  7-10 Year Experience in Supply Chain/Logistics
• Minimum 3 years’ experience in management role in operations
• Sound operational background in dealing with branch / franchise network
• Experience of managing customers at a senior level
• Succession planning and development of key managers
• Change management experience

Why Join TFS:

Purpose-driven impact: Transform lives through logistics innovation
Advanced technology: Work with cutting-edge systems in a fast-paced environment
Career growth: Thrive in an agile space that champions continuous improvement
Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

View all current vacancies at takealot.com →

1. Read the full job description and requirements on this page carefully before applying — tailor your application to what the employer actually asks for.
2. Update your CV and save it as a PDF. Make sure your contact details, most recent experience and qualifications are easy to find.
3. Click the apply button on this page to complete your application on takealot.com's own careers site. The employer manages the shortlisting process directly.
4. Have certified copies of your ID and qualifications ready. Many South African employers request them once you are shortlisted.
5. Applications close on 11 September 2026. Submit well before the deadline — late applications are normally not considered.
6. Keep a record of what you submitted and when. If you have not heard back within a few weeks of the closing date, it is acceptable to follow up politely.

If takealot.com shortlists you for the Order Fulfilment Manager position, preparation makes the difference. Work through these steps:

• Research takealot.com before the interview — look for their official website, social profiles and any recent news. Interviewers expect you to know why you want to work there specifically.
• Go through the job description above and prepare a specific example from your own experience for each of the main duties. Most interview questions will be drawn from what the advert emphasises.
• Structure your answers with the STAR method — Situation, Task, Action, Result. Concrete stories with measurable outcomes are far stronger than general claims about your abilities.
• Prepare two or three thoughtful questions to ask the panel — about the team, how success is measured in the role, or growth opportunities. It signals genuine interest.
• Plan your logistics early. Confirm whether the interview is in person in Cape Town or online, and arrive or log in at least ten minutes early.